Policy 18

Contact and Support Policy

Effective date: 7 July 2026 · Version 1.0

1. How to Reach Us

You can contact ScrollSolution FZCO regarding Viral Drama through the following channels:

General support, abuse and safety reports, copyright notices: support@viraldrama.app
Privacy, data requests, deletion, and legal matters: privacy@viraldrama.app
Website: https://viraldrama.app

2. What We Can Help With

Account and login issues, billing and subscription questions, technical problems, content reports, privacy and data-deletion requests, and legal or copyright matters.

3. Response Times

We aim to acknowledge support requests within a reasonable time, typically within a few business days. Privacy and data-deletion requests are handled within the timeframes required by applicable law. Complex or legal matters may take longer.

4. Reporting Problems

To report a bug or safety issue, include as much detail as possible (device, app version, and a description of the problem). For urgent safety issues involving immediate danger, contact local emergency services first, then report to us at support@viraldrama.app.

5. Legal and Data Requests

Formal legal notices and law-enforcement requests should be sent to privacy@viraldrama.app. Requests to access, correct, or delete personal data should be sent to privacy@viraldrama.app; we may need to verify your identity before responding.

6. Company Details

ScrollSolution FZCO
Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates
Commercial License No. 68463
United Arab Emirates (Emirate of Dubai)
Website: https://viraldrama.app