Moderation and Enforcement Policy

1. How We Enforce Our Policies

To keep Viral Drama safe and lawful, ScrollSolution FZCO enforces its policies using a combination of user reports, automated detection, and human review. This Policy explains the actions we may take and how you can appeal.

2. Reports and Detection

Anyone can report content or behavior via the in-App report function or support@viraldrama.app. We also use automated systems to flag potential violations. Flagged cases may be reviewed by our team, particularly for significant or borderline decisions.

3. Possible Actions

Depending on the severity, frequency, and context of a violation, we may take one or more of the following actions:

• issue a warning;
• remove or restrict access to specific content;
• limit certain features or functionality;
• temporarily suspend the account;
• permanently terminate the account;
• preserve information and report to authorities where legally required.

4. Factors We Consider

We consider factors such as the nature of the violation, whether it is repeated, the risk of harm to others, and any prior history. Severe violations — such as those involving child safety, credible threats, or illegal activity — may result in immediate termination without prior warning.

5. Appeals

If you believe an action was taken in error, you may appeal by contacting support@viraldrama.app with relevant details. We will review the appeal and respond. Where required by law, we will provide information about the reason for a decision.

6. Consistency and Changes

We aim to apply this Policy fairly and consistently and may update our processes to improve safety and accuracy.